Robert S Dfh
map-marker Orlando, Florida

Bent frame cover not able to be secured

Camair - Bent frame cover not able to be secured
The fan wabbles when on .the screws are not lining up with each other frame must be bent last one in the store
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Loss:
$30

Preferred solution: Full refund

User's recommendation: Look at the product first

dug s

Fan malfunction

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It sucks.trying to sell 100.00 gift certificates .tell em you calling bout fan goes dead line does. Sucks
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Loss:
$150
Cons:
  • No service just run around

Preferred solution: Another fan good one

User's recommendation: don't buy

Anonymous
map-marker Detroit, Michigan

Missing parts

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Was asked for credit card info. Support person was talking on phone to other customers and mubling sales pitches, sounded sketchy. I was told he could not help until I have him the card used to purchase fan. I'm like I bought fan from dollar general, how would my card info to you?. How come the fan company could not have U.S. based customer service and just send me parts.
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Julia P Gcg

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Verified Buyer
|

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Verified Reviewer
| map-marker Henry, Illinois

Missing parts

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Camair - Missing parts
On the phone the man spoke with heavy accent. Hard to understand. Wanted all my personal information and a credit card or debit card number to charge me a fee for something I couldnt understand. $4.95 initial fee? Wtf for? I had missing parts and spent $35 on this fan not paying more. And telling him that I got number through pissed consumer got me another phone number
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Pros:
  • Fan moves air
Cons:
  • Unwilling to send parts needed for free
  • Cannot communicate to rep

Preferred solution: Two feet and the rubber bumpers that were Missing

User's recommendation: Don’t but their fans. Or if you have missing parts - return it.

RHODALYNETTE T

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Verified Reviewer
| map-marker New York, New York

Fan's 2 back plastic hind feet for stabilization are not included as part of the unit anymore.

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Updated by user May 30, 2022

I called the Camair LLC, company, there was no access to customer service, and the phone cuts off. Also there is no way to leave an email. There's been no development so far.

Original review May 29, 2022
The 20" Cool Master Air Circulator Fan by Paragon - Model # PAC100 is incomplete. The enclosed boxed instruction's list the units assembly installation for the stability of using the 2 foot guides.

The
2 back bottom hind feet for stable floor leverage was not included in the box. So I went back to the
store and the staff opened up 2 extra boxes and they all had no 2 plastic feet or rubber point pads.
So I returned home with the same unit I just purchased. I have purchased 4 previous fans over the
years and a 5th one as of 5-28-22, all @ Family Dollar. All of my previous fans the same model #
have foot leverage floor stabilization.

The fan without the foot support is easy to topple over backwards and could possible cause unsafe damage to all. This fan's price has increased also from $ 30 to $ 34.
I really would like to know, why this footing was eliminated from this fans unit & who thought that no
one would notice. Thanks so much for your time & upcoming reply.

Sincerely R. Lynette Taylor - A
Loyal Family Dollar Customer.
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Loss:
$4

Preferred solution: Let the company propose a solution

Wllliam P
map-marker Madrid, Iowa

Missing part just purchased today August 3.

Missing 1 out 2 parts on the base of the fan. Rather then return the complete assembly I was going to just order the missing part
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Pros:
  • Havent had any sperience yet
Cons:
  • Cannot reach customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Undecided

kendra c Cew

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Verified Reviewer
| map-marker Nashville-Davidson, Tennessee

Fan malfunction

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bullshit!!!bullshit *** bullllshit bulllshittttt!!! trashhhhh cheap aint no good cant reach the people!!
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Preferred solution: Full refund

Stacey W Ppe

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Verified Buyer
|

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Verified Reviewer

Hung up on

Camair - Hung up on
Well I can see why your website is called pissed consumer because after trying to explain my situation I got hung up on not only once but twice.I have a fan that I bought January 3 of 2021 that is no longer working and I am trying to figure out how to get it replaced under warranty
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Loss:
$30

Preferred solution: Replacement fan of the same style

Aaron S Fhg

Parts

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Trying to inquire about replacement parts. Customer service was so loud in the background I couldnt hear a thing. She was very rude and ended up just hanging up on me. Never resolved my issue. Very disappointed.
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Loss:
$300
Pros:
  • Havent had any sperience yet
  • No pros
Cons:
  • Poor quality

Preferred solution: Let the company propose a solution

User's recommendation: Don’t waste tour time calling. Very rude.

Deja H Rmy

Defects on my fan

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Camair - Defects on my fan
Camair - Defects on my fan - Image 2
My fan was bought broke, unable to return to store due to the Coronavirus
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Loss:
$20

Preferred solution: Let the company propose a solution

Dave G Uon

No one answered my dam calls after calling 10 times and getting call dropped every time

Never talked to a Camair representative and my 10 calls I was hung up on
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Cons:
  • Poor quality
  • Cannot reach customer service

Preferred solution: Replacement after being intentionally hung up on calling 10 times

cecilia G Qfw

New fan just quit working

ac100 used twice and quit working
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Loss:
$30

Preferred solution: Full refund

Elie G Qka

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Verified Reviewer

Parts

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Not helpful at all. Customer service number does not work. The live online help just sent me to a link to buy tech support warranty. All I need I a new plastic fan blade that should not have broken. Where can I get that part?
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Preferred solution: Send or tell me where to get a new fan blade locally.

User's recommendation: Don't buy Camair products as customer service is unreachable

Carol W Kxl

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Verified Reviewer

Dead!

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Just bought a fan a weeks ago! It has STOPPED have always bought this brand! Lasted for years so don't have the receipt!!
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Loss:
$19

Preferred solution: Full refund

User's recommendation: Receipt

Chanel W Epr
map-marker The Bronx, New York

Fan fuse

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The fuse in my camair fan has blown out. I'm trying to get in touch with this company to find out what size fuse goes to this fan. The phone number listed on the site is not a real number. This is very unprofessional.
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Loss:
$30

Preferred solution: Let the company propose a solution

User's recommendation: I have no recommendations

Soraya K Zuy

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Verified Reviewer

I bought a fan and it stopped working

I bought a fan and after a little while it just stopped working. Can I get a replacement
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Loss:
$20

Preferred solution: Replacement

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